REFUND AND CANCELLATION POLICY

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This Refund and Cancellation Policy describes the terms under which ZEICLE TECHNOLOGIES PRIVATE LIMITED handles cancellations, service modifications, and refund requests.

1. Scope

This policy applies to payments made for services, subscriptions, implementation work, and related support offerings purchased through our website, sales team, or direct invoices.

2. Cancellation Requests

1. Cancellation requests must be submitted in writing via email before service delivery begins.
2. Once project execution, provisioning, or onboarding has started, cancellation may be limited or not permitted.
3. For recurring plans, cancellation stops future billing cycles; current cycle charges remain non-refundable unless stated otherwise in writing.

3. Eligibility for Refund

1. A refund may be considered if payment was charged in error or duplicated.
2. A refund may be considered if we are unable to deliver the agreed service due to internal constraints.
3. Refund requests for change of mind, partial usage, or delay caused by missing client inputs may be declined.

4. Non-Refundable Items

1. Completed consultation, setup, or implementation work.
2. Third-party license, domain, hosting, SMS, cloud, or gateway charges already paid to vendors.
3. Custom development milestones approved and delivered as per scope.

5. Refund Request Process

1. Send your request to info@zeicle.com with invoice/payment details.
2. Include the reason for refund and supporting documents/screenshots, if applicable.
3. Our team reviews requests and shares the decision by email.

6. Refund Timelines

1. Approved refunds are initiated within 7 to 10 business days.
2. Final credit timeline depends on the bank/payment gateway and may vary by payment method.

7. Service Disputes

If you are not satisfied with service outcomes, please contact us first. We will attempt resolution through support, correction, or scope clarification before processing any refund decision.

8. Policy Updates

We may revise this policy periodically. Updated terms become effective when published on this page.

9. Contact for Refunds

Refund Desk
ZEICLE TECHNOLOGIES PRIVATE LIMITED
Email: info@zeicle.com
Phone: ‪+918867351100‬